1. Digital Product Nature: Packet Ripper is a digital software product, and delivery is executed electronically. Given its digital nature, traditional 'returns' are not applicable.
2. Refund Eligibility:
• Faulty Software: If the software you received is faulty or not as described, you may be eligible for a refund. Please report any software issues within 14 days of purchase.
• Non-Delivery: In cases where the software was not delivered (e.g., due to email issues), contact us within 7 days for a resolution. If we cannot resolve the delivery issue, a refund will be issued.
• Major Defects: If any significant defects are found, you're entitled to a free replacement within 30 days of purchase. If issues persist after a replacement, a refund may be considered.
3. Refund Ineligibility:
• Change of Mind: Due to the nature of digital goods, we generally do not offer refunds for changes of mind or accidental purchases.
• Incompatibility Issues: Please ensure your system meets the software requirements. Refunds due to incompatibility are reviewed on a case-by-case basis.
• Misuse or Lack of Knowledge: Refunds will not be issued for issues arising from misuse or a lack of understanding of how to use the software.
4. Refund Process: To initiate a refund, please contact our support team with your order details and a detailed description of the issue. Our team will review your request, and you will be notified of the decision.
5. Refund Time Frame: Approved refunds are processed within 14 business days. The refund will be issued to the original payment method.
6. Contact Information: For any questions or support, please contact us at support@packetripper.com.
7. Policy Amendments: We reserve the right to modify this refund policy at any time, so please review it frequently.
Your satisfaction is our priority, and we strive to offer quality software and support.