PacketRipper

Frequently Asked Questions

Is Packet Ripper subscription based?

No.With Packet Ripper, when you acquire a license, you'll receive the latest version along with one year of support and upgrades. During this active support period, you can use any versions of Packet Ripper that were released. However, after your license expires, new Packet Ripper versions will no longer be compatible with your existing license. For instance, if you obtained a license during version 2.4's launch, you can utilize Packet Ripper 2.4, 3.0, and 3.1, including any development builds released during that 1 year period. However, if Packet Ripper 3.2 is released beyond your one-year support period, you'll need to renew your license or purchase a new one to access it. Please keep in mind that active support includes installer downloads, and we only maintain the latest installers for download.

What do you consider commercial use?

Our licensing approach distinguishes between commercial and non-commercial (personal) usage, allowing us to offer affordable options for students and hobbyists while sustaining the development of our niche market product. So, what constitutes commercial use? If your primary use of the product is for profit, it falls under the commercial category. For instance, using Packet Ripper on your work computer may not necessarily be considered commercial use. However, if you're using it as part of your job while at work, it likely qualifies as commercial use. if you're not sure whether your use qualifies as commercial or non-commercial, contact us and ask.

How do I renew my license?

As your Packet Ripper support period approaches its conclusion within 30 days, an email will be sent to remind you with a convenient renewal link. A second email notification will follow when you're just five days away from the support period ending. Additionally, if you're online and haven't disabled online activity, you'll also receive a visual notification via a small icon in the status bar within Packet Ripper itself. Renewal options remain open for roughly a month after your support period concludes. However, should you miss this renewal window, your license won't be eligible for further renewal, necessitating the purchase of a new license to resume support.

Is it possible to update the email associated with my license?

Absolutely! While your license remains under active support, you have the flexibility to change the email associated with it. To initiate this process, simply get in touch with us. Provide us with your old email address and the new email address you'd like to associate with your license. To ensure security and prevent any potential license issues, we'll follow up with a confirmation step via your old email address. If you no longer have access to your old email, we'll work with you to establish alternative verification methods via email correspondence.

What if I miss the renewal window?

If you miss the renewal window (from six months before your support ends to approximately one month after it ends), you will lose access to the following: Updates All downloads (older installations are not kept online) Remember that you may still use the previous versions you have downloaded in perpetuity. It is for this reason we strongly recommend you backup your installers before you lose support!

Do you have a student discount?

The education discount is intended for either full-time students who can prove proof of full time status(an email), or for education instructors who are using Packet Ripper for courses or research. To apply, use this Google Form.

How many computers can I run Packet Ripper on?

Your Non-Commercial (Personal) or Commercial named license is for your use on as many machines that you use. However,You may only simultaneously run as many copies as you have purchased licenses.

What is your refund policy?

See here

What platforms does Packet Ripper run on?

Packet Ripper is compatible with all Windows operating systems from Windows 7 onwards, making it a versatile choice for packet logging on Windows platforms. Please note that Packet Ripper is designed exclusively for Windows and is not compatible with macOS or Linux. We strive to provide support for the latest Windows operating system versions to ensure optimal performance and compatibility

What are the minimum system requirements for Packet Ripper?

In addition to the platform requirements above, we have the following official system requirements: CPU: 2 Ghz, multi-core RAM: 4+ GB Disk Space: 1GB Packet Ripper might be able to work with less than the above minimums, but this is what we officially recommend.

What version of python does Packet Ripper Support?

Packet Ripper requires Python 3.10 or above as of the release of version 1.1

Do you watermark my downloaded binary?

We refrain from watermarking our binaries, driven by the goal of delivering a seamless update experience through global CDN infrastructure and dedicating our efforts to enhancing product features. We kindly ask you not to engage in software piracy. We understand that our customer base includes skilled reverse engineers, and we prefer not to expend resources attempting to thwart such efforts. We greatly appreciate your support and encourage you to recommend our product to others if you find it valuable. Your support helps us continue to improve and innovate. If you find that Packet Ripper is beyond your budget, please don't hesitate to explore our student discount program or reach out to us directly via email. We genuinely care about making our tool accessible, and we're here to help accommodate your needs.

What data does the client send back to us?

We collects the following from all Packet Ripper clients while it checks for updates: Your IP address What OS you are running Your Packet Ripper serial The version you're running Indirectly, because your client has checked for an update, we also know the client is running All of this can be prevented either by use of a firewall, or simply disabling it.

Why does Packet Ripper connect online?

Packet Ripper establishes a connection with our update infrastructure to receive essential information such as change logs, notifications about new versions, and updates regarding license support extensions. While you have the option to block this update mechanism, please be aware that our support is exclusively available for the latest version of the software.

What is your privacy policy?

See here

Who makes Packet Ripper?

Packet Ripper is made by a group of college students. A company focused on building reverse engineering tools, games, and reverse engineering tools for games.

My download links have expired?

As long as you are under active support you can email us for a new download link. If your support is not current, unfortunately we do not have old installers available online. We try to make this very clear with the support expiring notification emails and ask users to backup the last installer they had access to as we cannot provide them once support has expired.

My question wasn't answered?

If your question wasn't addressed or if you require further assistance, please feel free to reach out to us directly. Our dedicated support team is here to assist you, and we'll do our best to provide the answers and help you need. Don't hesitate to contact us with your inquiry.